FAQs

Due to unexpected nature of Covid and the moment-to-moment nature of Government policy, our Covid policy works with an amount of shared risk between both the client and our company. For private bookings, Funtime Kids will not charge the final payment on any bookings that are made and cancelled due to Covid no matter how close to the event the cancellation happens. However your deposit will stay held by us with the caveat that you can rebook your event any time in the next two years and deposit will simply transfer over to the event. For corporate events, any monies paid prior to the event will be held as a pre-payment for a future date within 24 months of the rescheduled event.

No, we don’t have a venue, we come to you. Our hosts travel to most places in the greater Sydney and Adelaide regions. We can do parties in homes, halls, backyards, parks and garages, almost anywhere you like

If you don’t have enough space at home then there are a number of community, church, school and scout halls around that can be hired quite cheaply. If you are having trouble finding something appropriate in your area you can try calling us. Given the huge number of parties we have hosted we may know of a good hall near you.

We have also done a number of events in restaurants and cafes in the past. These can be very successful events however do keep in mind that a disco party can be quite loud. If you would be sharing a venue with other patrons, then you might want to consider an alternate location.

We travel to most areas surrounding Sydney and Adelaide. If you live in an area that would require a longer traveling time, then we are still happy to come out to see you, but we may need to charge a small additional travel fee to cover our petrol costs and driving time. This map shows the areas that we go to without charging any additional fees. If you live outside the circle shown on the map, then call us to ask about what additional costs may apply.

Deposits to Funtime are non refundable. There is a 48 hour cooling off period where the deposit can be refunded after the payment has been made. This is paid by credit card over the phone. Your card is kept on file till the day after your event then deleted. Should there be an issue with your event due to weather, Covid or any reason that would require a new date your deposit stays as a credit that is fully transferable to either another date, another event or another person.

The balance for your party is taken from your credit card on the Thursday before your event.

Direct deposit can also be organised via invoice however a credit card on file is still required to secure your booking and no invoice will be issued till a card is on file.

We understand that life can sometimes be unpredictable, particularly when making plans for children. As such we do try to be flexible with our cancellation and rescheduling policies.

Events that need to be rescheduled due to poor weather or unforeseen reasons have up to 12 months to find a new date. Events that are rescheduled due to Covid related shutdowns or issue have up to 24 months to find a new date. Your deposit becomes a credit with us that can be used for a new date, new format event or to another person.

If you are cancelling an event you MUST call the office to cancel your event. If the event is being cancelled 96hrs to the party, the balance of the party fee will require full payment. Rescheduling events do not require final payment till the event is done.

For discos the short answer is, sorry but no. DJing music for adults is very different than children so we really do recommend you find a company with experience in adult events.

With the Nerf  we would be willing to discuss doing an adult event however we do have to insist that no alcohol is served at the event until after we have finished. This is a requirement from our insurance company so if you don’t like it you can take it up with them! 🙂